HAC TERMS OF USE

1. ELIGIBILITY

1.1 Age Requirement

The Service is available only to individuals who are at least 18 years of age. By creating an account, you represent and warrant that you are at least 18 years old. If you are under 18, you may not use the Service.

1.2 Verification

We may require verification of your age at our discretion. If we have reason to believe you are under 18, we may suspend or terminate your account and delete any data collected.

2. DESCRIPTION OF SERVICE

2.1 Service Overview

HAC is a hormone-informed training and wellness platform designed for female athletes and active women. The Service provides personalized training, recovery, and nutrition insights informed by user-reported data including menstrual cycle tracking, body metrics, sleep quality, mood and energy levels, fueling and hydration habits, and training and workout data. The Service uses a pattern-based algorithm to generate insights based on your individual data over time. The Service also allows an athlete to connect their account to a coach, on the terms described in Section 4.6.

2.2 Third-Party Integrations

The Service may integrate with third-party health and wellness applications, wearable devices, and health data platforms to import data you authorize. We intend to offer an integration with third-party hormone testing providers in the future, allowing you to share hormone testing results with us by manual entry or through an API connection. That integration is not available today, and the Service does not currently receive hormone testing data. We will update these Terms and our Privacy Notice before it becomes available.

Your use of any third-party application or service is governed by that provider’s own terms and privacy policy. We are not responsible for the products, services, accuracy, or data practices of any third-party provider. HAC does not administer, process, or handle hormone tests.

2.3 Health Platform Data Imports

The Service offers optional integrations with supported health platforms, including Apple Health (iOS) and, where available, Google Health Connect (Android), supported wearables (Oura, WHOOP, Garmin, Fitbit), or other compatible health data sources, through our integration partner (Junction, formerly Vital) or direct platform APIs.

• All health platform connections are entirely optional and are not required to use the Service.
• You control which specific data types (such as activity, sleep, or heart rate) the Service can access. The Service only reads categories you explicitly authorize through your device’s health permissions interface.
• HAC does not use imported health platform data for advertising, marketing to third parties, or sale.
• Disconnecting a health platform integration stops all future data imports. Previously imported data remains in your account unless you separately delete it. Logging out of the App also disconnects your device from our integration partner, so health platform data stops uploading for that account.
• HAC requests access only to the specific health-platform data categories reasonably necessary for the features you have enabled, and only after you grant permission through your device’s health permissions interface. HAC reads data from Apple Health and does not write data back to it.
• HAC’s use of Apple HealthKit data complies with Apple’s HealthKit developer guidelines. HAC’s use of Google Health Connect data complies with Google Play’s health data policies.

2.4 Algorithmic and Coaching-Style Outputs

Insights, recommendations, correlations, and other outputs generated by the Service are informational only and may not be complete, current, or accurate for your individual circumstances. Physical training, nutrition changes, and recovery decisions carry inherent risks. You should use your own judgment and consult a qualified professional when making decisions that affect your health, training, or nutrition.

2.5 Not Medical Advice

IMPORTANT: THE SERVICE IS NOT INTENDED TO PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

The Company is not a licensed medical care provider. The Service is designed for informational, educational, and performance optimization purposes only. The recommendations, outputs, and insights provided by the Service are not a substitute for professional medical advice, diagnosis, or treatment. You should always consult with a qualified healthcare provider regarding any medical questions, conditions, or concerns. Never disregard professional medical advice or delay seeking it because of information you have accessed through the Service.

HAC is not a HIPAA-covered entity, and the Service is not a HIPAA-regulated healthcare service. The Service is regulated under applicable federal and state consumer protection, data privacy, and health data laws, unless we expressly state otherwise in connection with a specific partner offering.

2.6 Not a Diagnostic Tool

The Service is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

2.7 Emergency Situations

In case of a medical emergency, call emergency services immediately. Do not rely on the Service for emergency medical assistance.

3. ACCOUNT REGISTRATION AND SECURITY

3.1 Account Creation

To access the Service, you must create an account by providing accurate, current, and complete information. You may create an account with an email address and password, or by signing in with your Google or Apple account. You agree to maintain and promptly update your account information, keep your password secure and confidential, and notify us immediately of any unauthorized access or security breach.

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You agree not to share your account credentials with others.

3.3 Personal Use

The Service is for your personal, non-commercial use unless we agree otherwise in writing.

3.4 Coach and Team Staff Accounts

This section applies if you hold a HAC dashboard account as a coach or team staff member. It is in addition to the rest of these Terms.

• Permitted purpose. You may access an athlete’s data only to support that athlete’s training, recovery, and wellbeing, and only for as long as they are connected to you. You may not use it for any other purpose, including selection, evaluation for eligibility or employment, insurance, or any commercial purpose unrelated to coaching them.
• Confidentiality. You must keep athlete data confidential and protect it with at least reasonable care. You may not disclose it to anyone else — including other coaches, team staff, parents, medical personnel, media, or third parties — without the athlete’s permission, unless disclosure is required by law or is necessary to respond to an emergency involving a risk to someone’s safety.
• No export or re-use. You may not copy, export, scrape, or retain athlete data outside the Service, and you may not combine it with other data sources or use it to train any model.
• Health data. Athlete data available to you includes health information, such as self-reported sleep, mood and energy indicators, hydration and fueling, and injury and recovery details including pain and symptom scores. You must treat it accordingly, and you must comply with applicable health and privacy laws in how you handle it.
• Invitations. If you invite a person to HAC by supplying their name and email address, you confirm that you have a legitimate coaching relationship with them and a reasonable basis to contact them.
• Access ends. An athlete may disconnect from you at any time, and we may end your access at any time. When a connection ends, your access to that athlete’s data ends immediately and any training plans you assigned are deactivated. Your obligations of confidentiality and permitted use survive the end of the connection and the termination of your account.
• Accountability. We log actions taken in the dashboard, including the athlete affected and the date and time, as described in Section 13 of our Privacy Notice.

4. CONSENT AND DATA PROCESSING

4.1 General Terms Consent

Before using the Service, you will be asked to affirmatively agree to these Terms and our Privacy Notice by checking a box during account creation. You will also be asked to give separate, affirmative consent to the processing of your personal data in the United States.

4.2 Health Data Processing

The core value of the Service—personalized, hormone-informed training, recovery, and nutrition insights—depends on processing your health and wellness data, including menstrual cycle data. We process this data because it is necessary to provide the Service you have asked us to provide. Without it, the Service cannot function at all: there is no version of HAC that works without your health data.

What this processing covers: Collection and processing of your health data for generating personalized insights, cycle predictions, and training recommendations informed by your menstrual cycle and health patterns. The categories we collect, the purposes for each, and the recipients are set out in Sections 1 and 3 of our Privacy Notice.

If you do not want this processing: You will not be able to use the Service. You are not obliged to create an account, and you may delete your account at any time.

How to stop this processing: Delete your account. You can do this in the App at any time, and it takes effect immediately. Deleting your account is how you end health data processing; there is no separate withdrawal step, because the Service cannot operate without the processing. Before you delete, we offer to email you a copy of your data so that you can keep it.

Deletion does not affect the lawfulness of processing carried out beforehand and does not affect de-identified data derived from your information that can no longer identify you. Section 5.3 of our Privacy Notice sets out exactly what is deleted and what is retained.

4.3 Research Consent (Optional)

You will be given the option to consent to or decline the use of your de-identified data for research purposes. This consent is separate and optional; declining does not affect any feature of the Service.

You may give this consent at signup or later in your account settings. To withdraw it, tap “Stop contributing my data” on the Research & Data screen in your account settings; withdrawal takes effect immediately. Withdrawal applies to future research activities only, and data already shared with a research partner cannot be recalled. Declining research consent does not prevent your de-identified data from being used inside HAC to improve the Service, as described in Section 5.3 and in Section 2.2 of our Privacy Notice. Data already de-identified and incorporated into research datasets cannot be retroactively extracted.

4.4 Optional Third-Party Import Consent

If you choose to connect third-party applications or devices, you will be asked to authorize each connection and the specific data types to be imported. These connections are entirely optional and can be disconnected at any time. The Service’s core personalized functionality does not require any third-party connections—you can enter all data manually.

4.5 Marketing Consent (Optional)

We do not currently send marketing communications. If we begin to, we will obtain your consent first, and you will be able to opt out at any time via an unsubscribe link.

4.6 Coach Connection Consent (Optional)

You may choose to connect your account to a coach. Connecting to a coach is entirely optional and is not required to use the Service.

• Separate consent. Because connecting to a coach means sharing health information with another person, we ask for your separate, affirmative consent at the point of connection. This consent is distinct from your agreement to these Terms and our Privacy Notice, and from any other consent described in this Section 4.
• What the coach sees. Before you connect, we tell you what the coach will be able to see. Section 3.6 of our Privacy Notice sets this out in full. In summary, a connected coach can see your readiness, training, self-reported sleep, mood and energy including how they have trended over time, hydration and fueling, injury and recovery details including your pain, mood and symptom scores, your profile photo, and your name, together with your age, city and state when you send a connection request.
• What the coach does not see. A connected coach cannot see your cycle day, cycle phase, period predictions, cycle start dates, or basal body temperature. This restriction is enforced in our systems.
• Withdrawing. You may disconnect a coach at any time in the App. When you do, the coach’s access to your data ends and any training plans that coach assigned are deactivated. Disconnecting a coach does not affect any other part of the Service.
• Multiple coaches. You may connect to more than one coach. Each connection requires its own consent.
• Coach obligations. Coaches are bound by Section 3.4 of these Terms in how they may use your data. We are not responsible for a coach’s conduct outside the Service.

5. USER DATA AND PRIVACY

5.1 Privacy Notice

Our collection, use, sharing, and protection of your personal information is described in our Privacy Notice, which is incorporated into these Terms by reference.

5.2 No Sale of Personal Data

We do not and will not sell your personal information to third parties.

5.3 How Your Data Is Used for Personalization and Model Improvement

Your data is used in the following distinct ways:

• Individualized personalization: Your identifiable, account-level data is used to generate your personal insights, predictions, and recommendations. This processing is necessary for the core personalized features.
• General model improvement: De-identified and/or aggregated data is used to improve algorithm accuracy across the user population. Individual account-level data is not used in identifiable form for general model training. De-identified datasets used for internal improvement are access-restricted to authorized personnel only. We maintain a separate internal database of de-identified data for this purpose. Every active account is included in it, whether or not you have given research consent.
• Quality assurance and testing: De-identified data may be used to test new features before release. Access to QA datasets is restricted.
• Product analytics: Our product analytics provider receives events describing how you use the App and dashboard—screens viewed, features used, timings, device type and app version—under a pseudonymous identifier we can link to your account. Some events include limited health-related context, such as the range of cycle days an insight related to. They do not include your name, email address, free-text entries, or your cycle, hormone, or health-platform logs. Section 2.2 of our Privacy Notice describes this in full.
• Research: Subject to your separate, optional research consent, de-identified and/or aggregated data may be used for scientific research and publication. Research consent governs whether de-identified data derived from your account may be shared outside HAC. It does not govern the internal uses described above.

De-identified data is never used for advertising, third-party audience building, or any purpose inconsistent with the uses described above. Where any re-identification key or linkage table exists, it is stored separately from de-identified datasets with restricted access controls.

6. ACCEPTABLE USE

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations.
• Infringe upon the rights of others.
• Transmit any harmful, offensive, or inappropriate content.
• Attempt to gain unauthorized access to the Service or related systems.
• Interfere with or disrupt the Service or servers.
• Use automated systems or software to extract data from the Service.
• Reverse engineer, decompile, or disassemble any aspect of the Service.
• Misrepresent your identity or affiliation.
• Use the Service to provide medical advice to others.
• Submit false, misleading, or fraudulent information.
• Transmit viruses, malware, or other malicious code.
• Access, use, or disclose another user’s data except as expressly permitted by these Terms.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Company Intellectual Property

The Service, including all content, features, functionality, software, algorithms, models, scoring logic, presentation frameworks, designs, text, graphics, logos, and trademarks, is owned by the Company or our licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use.

7.2 Your Data

You retain all rights to the personal data you submit to the Service. By using the Service, you grant us a limited, worldwide, non-exclusive, royalty-free license to use, process, store, and display your data solely for the purposes described in these Terms and the Privacy Notice. This license terminates upon deletion of your account, except with respect to de-identified or aggregated data that can no longer identify you, and except with respect to the limited records we retain after deletion as described in Section 5.3 of our Privacy Notice.

7.3 Algorithm and Model Outputs

The underlying models, scoring logic, and presentation frameworks used to generate insights, recommendations, and predictions are the intellectual property of the Company.

However, personalized outputs that are associated with your account and that reveal health-related patterns, predictions, or inferences specific to you may constitute personal information under applicable privacy law. Your privacy rights with respect to those outputs (including access, correction, and deletion) are described in the Privacy Notice. The distinction between intellectual property ownership and privacy rights means that while the Company owns the technology that generates outputs, you retain the privacy rights that applicable law provides to you with respect to personalized outputs linked to your identity.

7.4 Feedback

If you provide us with feedback, suggestions, or ideas, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use such feedback for any purpose without obligation to you. Feedback you submit through the App is handled as described in Sections 1 and 3.1 of our Privacy Notice.

8. DISCLAIMERS AND LIMITATIONS OF LIABILITY

8.1 Service Provided “As-Is”

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

8.2 Health and Wellness Disclaimers

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY RECOMMENDATIONS, INSIGHTS, OR DATA PROVIDED THROUGH THE SERVICE. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE AND ANY ACTIONS YOU TAKE BASED ON INFORMATION, RECOMMENDATIONS, OR DATA PROVIDED BY THE SERVICE, INCLUDING ANY RELIANCE ON TRAINING, NUTRITION, OR PERFORMANCE RECOMMENDATIONS.

8.3 Third-Party Data and Integrations

We are not responsible for the accuracy, completeness, or reliability of any data received from third-party applications, devices, or hormone testing providers.

8.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Service;
• Any conduct or content of any third party on or connected to the Service;
• Any content, data, or outputs obtained from the Service;
• Unauthorized access, use, or alteration of your data;
• Any health, physical, or medical issues arising from your reliance on the Service; or
• The accuracy or completeness of any third-party data imported into the Service.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

8.5 Exceptions

Nothing in this Section 8 excludes or limits liability for gross negligence, willful misconduct, fraud, or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by applicable law.

9. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, or fees (including reasonable attorneys’ fees) arising from your violation of these Terms, your use or misuse of the Service, your violation of any third-party rights, or your violation of applicable law.

10. SUBSCRIPTION AND PAYMENT TERMS

10.1 Subscription Plans

Certain features require a paid subscription. Plans and pricing are displayed in the App prior to purchase.

10.2 Billing and Auto-Renewal

Your subscription will automatically renew at the end of each billing period (monthly or annual, as applicable) at the then-current price unless you cancel before the end of the current billing period. By subscribing, you authorize the applicable platform (Apple App Store or Google Play) to charge your payment method.

10.3 Platform Billing

All subscription purchases and billing are managed through the Apple App Store or Google Play Store. HAC does not directly process or store your payment card details. Apple and Google hold payment details as merchant of record under their own terms. HAC keeps its own record of your subscription and transaction confirmations, which is reassigned to an anonymous placeholder account when you delete your account. We receive limited transaction confirmation data from the applicable platform (such as transaction ID, subscription plan, and purchase date) for subscription management and support purposes.

10.4 Cancellation

You may cancel your subscription at any time through your device’s app store subscription settings. Uninstalling the App does not cancel your subscription. Upon cancellation, you retain access to paid features through the end of your current paid billing period.

10.5 Refunds

Refunds for subscription purchases are governed by the refund policies of the Apple App Store or Google Play Store, as applicable. HAC does not independently control or administer refunds for platform purchases. If you have a billing question or believe you were incorrectly charged, we will assist you in resolving the issue with the applicable platform, but the refund decision rests with Apple or Google.

10.6 Free Trials

We may offer free trial periods. If offered, you will be clearly informed of the trial duration, the price after the trial, and how to cancel. At the end of the trial, your subscription automatically converts to a paid subscription unless you cancel through your app store settings before the trial expires.

10.7 Price Changes

We may change subscription prices from time to time. Changes take effect at the start of the next billing period. Pricing may differ by platform or region.

10.8 Platform Account Responsibility

You are responsible for managing your subscription through your Apple App Store or Google Play account. The applicable platform’s terms of service may impose additional billing, cancellation, or refund rules. We encourage you to review the subscription management instructions for your platform.

11. MODIFICATIONS TO SERVICE AND TERMS

11.1 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will use reasonable efforts to provide advance notice of material changes.

11.2 Terms Modifications

We may update these Terms from time to time. We will provide at least thirty (30) days’ advance notice of material changes by posting the updated Terms, updating the “Last Updated” date, and sending you notice through the App or by email to the address on your account. If a material change adversely affects your rights, you may terminate your account without penalty within thirty (30) days of notice. Continued use after the effective date constitutes acceptance.

12. TERMINATION

12.1 Termination by You

You may terminate your account at any time using the account deletion feature in the App or by contacting us. We will ask you to confirm your identity before an account is deleted from the App.

12.2 Termination by Us

We may suspend or terminate your account immediately for breach, fraud, illegal activity, law enforcement requests, or security threats. For other terminations, we will provide at least thirty (30) days’ advance notice.

12.3 Effect of Termination

Upon termination: all licenses and rights under these Terms immediately cease; your personal data will be handled per the Privacy Notice (deletion is immediate and permanent, and backup copies age out on their normal cycle); de-identified data used for research, model improvement, or quality assurance may be retained for as long as it remains useful for the stated purposes, subject to periodic review as described in the Privacy Notice; a limited set of records is retained after deletion as described in Section 5.3 of the Privacy Notice, including consent records for five (5) years; if you are a coach, your obligations under Section 3.4 survive; surviving provisions include intellectual property, disclaimers, indemnity, limitations of liability, and dispute resolution.

13. THIRD-PARTY SERVICES AND LINKS

The Service may contain links to or integrate with third-party services not owned or controlled by us. We are not responsible for their content, privacy practices, or availability.

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Notwithstanding this choice of law, you retain all consumer protection rights granted to you by mandatory provisions of the law of your state of residence.

14.2 Informal Resolution

Before filing any formal dispute, you agree to attempt to resolve it informally by emailing us at emily@teamhac.com. We will attempt resolution through good-faith negotiation within sixty (60) days.

14.3 Binding Arbitration Agreement

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. BY AGREEING TO THESE TERMS, YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

If we cannot resolve a dispute informally, you and the Company agree that any dispute arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, except that:

• You may assert claims in small claims court if your claims qualify; and
• Either party may seek equitable relief in court for intellectual property infringement.

The arbitration will be conducted at a location reasonably convenient to you as determined under the AAA Consumer Arbitration Rules, or by telephone, video conference, or other remote means if you prefer.

14.4 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

14.5 State-Law Limitations

If you reside in a jurisdiction that prohibits mandatory arbitration, class-action waivers, or jury trial waivers for consumers, those provisions will not apply to you to the extent prohibited by your state’s law. All other provisions of this Section 14 remain in effect. Nothing in this section limits your ability to file a complaint with a state attorney general or other regulatory body.

15. GENERAL PROVISIONS

15.1 Entire Agreement. These Terms, together with our Privacy Notice, constitute the entire agreement between you and the Company regarding the Service.

15.2 Severability. If any provision is held invalid, the remaining provisions are unaffected.

15.3 Waiver. No waiver of any term shall be deemed a continuing waiver.

15.4 Assignment. You may not assign these Terms without our written consent. We may assign without restriction.

15.5 Force Majeure. We are not liable for failures due to causes beyond our reasonable control.

15.6 No Third-Party Beneficiaries. These Terms do not confer third-party beneficiary rights.

15.7 Notice. We may provide notices via email, in-app notification, or the Service. Notices to us: emily@teamhac.com. Notices of material changes to these Terms are given by email, as described in Section 11.2.

16. STATE-SPECIFIC PROVISIONS

Your rights under state consumer protection and privacy laws are described in detail in our Privacy Notice (Section 12). If you are a Washington resident, our Consumer Health Data Privacy Policy at teamhac.com/consumer-health-data contains the disclosures required by the Washington My Health My Data Act.

17. FUTURE CHANGES

We may expand access to the Service to users under 18 in the future, subject to compliance with applicable law.

18. INTERNATIONAL USERS

The Service is controlled and operated from the United States and is currently available only to users located in the United States.

19. CONTACT INFORMATION

If you have questions about these Terms:

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.